Given the following namespace:
mycustomer.com
| en_us
| ad_hoc_messages
| music_on_hold
| out_of_hours
To enable in - queue announcements to be played, into which content group would the prompts be
uploaded?
Answer:D
Question — (Multiple Choices)
A customer with Avaya Aura® Contact Center (AACC) needs to create a new Contact Center
Management agent.
Which three features can be assigned to a Contact Center Management agent? (Choose three.)
Answer:BCD
Question — (Single Choice)
A customer with Avaya Aura® Contact Center (AACC) has lost their administrator and therefore must
create a Contact Center Management supervisor who can also log into the Contact Center Manager
Administration (CCMA) as an administrative user, in the interim until the administrator can be
replaced. The customer wants the supervisor definition to be linked to the Contact Center Manager
Administrative User definition.
What needs to be done to link the supervisor definition to a web administrative user definition?
Answer:C
Question — (Single Choice)
A customer with Avaya Aura® Contact Center (AACC) has five calls waiting in queue for the Customer
Service Skillset. An agent becomes available to answer the calls.
Which call will be presented to the agent?
Answer:A
Question — (Single Choice)
You are building a new call flow that will use hold music, that is stored on the Avaya Aura® Media
Server (AAMS), while calls are waiting in queue. You created your music folder on AAMS and
uploaded the music files to the music folder in the AAMS server successfully.
What needs to be done in the Contact Center Manager Administration (CCMA) server to allow the
music to be used in the new call flow?
Answer:B
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