The call center has recently converted from 4 to 5 digit extensions. Since the conversion, callers to
the Spanish Customer Service skill report that they can no longer reach a specific agent in the call
center, even If they know the extension number.
Which two commands would provide information to isolate the problem? (Choose two.)
Answer:BD
Question — (Multiple Choices)
Which three statements are true about virtual routing? (Choose three.)
Answer:BCE
Question — (Single Choice)
Best Service Routing (BSR) allows adjusting the idle time of agents when determining agent
selection. You are considering the step adjustment set to 20 for a given location.
Which statement about agent adjustments for the considered location step is true?
Answer:B
Question — (Single Choice)
In a multi - site Best Services Routing (BSK) configuration, what is the purpose of the Status Poll
vector?
Answer:B
Question — (Single Choice)
In which document can the events table be found?
Answer:C
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