Universal Containers introduced a new product and wants to track all associated cases that get
logged. They are looking for an automated solution that would give the product's two lead engineers
read/write access to all new cases that reference the new product.
What should an administrator do to satisfy this requirement?
Answer:C
Question — (Single Choice)
The administrator at Ursa Major Solar has just finished creating new hot Account reports that filter
Accounts that were modified this year with a rating of hot. The report was shared with the entire
sales team. Some users are seeing some Accounts that have NOT been modified since last year and
other Accounts where the rating is cold.
What should the administrator do to ensure that the report works as intended for all users?
Answer:A
Question — (Single Choice)
Northern Trail Outfitters has a web form for cases.
If the case assignment rules inactive, who will be assigned ownership when the case is created?
Answer:B
Question — (Single Choice)
Universal Containers is using lead assignment rules and record types. The sales team has the record
type 'Corporate Leads' assigned as their default record type. The sales team has reported that Leads
assigned to them are assigned to a different record type. They have requested to have all Leads
assigned to them be assigned to the 'Corporate Leads' record type.
How should an administrator configure the sales team's request'
Answer:D
Question — (Single Choice)
Ursa Major Solar has service level agreements (SLA) that are routed to support queues. Cases that
meet the 24 hour SLA need to be automatically re - assigned to the next tier queue.
Which feature should be used to fulfill this requirement?
Answer:A
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