Certified Implementation Specialist - IT Service Management exams.
Question — (Single Choice)
An administrator has been asked to create a replica of the production organization. The requirement
states that existing fields, page layouts, record types, objects, and data contained in the fields and
objects need to be available in the replica organization.
How can the administrator meet this requirement?
Answer:D
Question — (Multiple Choices)
Which two deployment tools can be used to deploy metadata from a Developer Edition organization
to another organization? (Choose two.)
Answer:B,C
Question — (Single Choice)
An administrator wants to allow users who are creating leads to have access to the Find Duplicates
button.
Which lead object - level permission will the administrator need to provide to these users?
Answer:C
Question — (Multiple Choices)
What are three capabilities of Collaborative Forecasting? (Choose three.)
Answer:A,B,E
Question — (Single Choice)
Universal Containers wants customers who buy the Freight Container product to be billed in monthly
installments.
How should an administrator meet this requirement?
Answer:B
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The CIS-ITSM ServiceNow exam may include different question formats to evaluate technical knowledge and practical thinking abilities.
ServiceNow CIS-ITSM Multiple-Choice Questions
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Final Thoughts
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